Dutch Customer Service Advisor

You build rapport quickly, remain calm under pressure, and communicate confidently across multiple channels.\n\nAs a successful Dutch Customer Service Advisor, you are motivated by achieving targets, take ownership of your performance, and consistently deliver high-quality customer service. You thrive in a fast-paced, KPI-driven environment and can confidently manage multiple systems and conversations simultaneously.\n\nYou value teamwork, reliability, and continuous development, embracing feedback and coaching to grow your career as a Dutch Customer Service Advisor.\n\nSkills & Experience\n\nPrevious customer service experience, ideally within a contact centre or call centre environment.\nFluent in both Dutch and English (written and spoken).\nExcellent communication and problem-solving skills.\nStrong multitasking ability with accurate typing skills.\nConfident using multiple computer systems and learning new platforms quickly.\nCalm and professional approach when handling challenging customer situations.\nProven ability to achieve KPIs and performance targets.\nAdaptable, motivated, and eager to learn.\nTravel or tourism industry experience is desirable but not essential.\n\nBenefits\n\nOur client offers a fantastic benefits package designed to reward performance and support employee wellbeing, including:\n\nCompetitive salary of £26,800 per annum.\nMonthly commission based on performance.\n33 days annual leave, including bank holidays.\nAdditional leave for parents/guardians plus long-service leave after 10 years.\nAnnual travel credits to put towards your next adventure.\nEmployee referral bonus scheme.\nHealth cashback plan covering dental, optical, physiotherapy and more.\nEmployee Assistance Programme.\nEnhanced sick pay.\nEnhanced maternity, paternity, and adoption policies.\nLife insurance (4x annual salary).\nHybrid working opportunities (subject to performance).\nFree on-site gym or discounted gym memberships.\nOngoing training and genuine career progression opportunities.\nBirthday and long-service celebrations.\nRegular team events, recognition programmes, and social activities.\n\nApply Today\n\nIf you're a motivated bilingual professional looking to join a successful and growing travel business, we'd love to hear from you. Apply today and take the next step in your customer service career.\n\n#edinburgh #call centre and customer service \n\nDisclaimer\n\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

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